Travellers Assistance Services of Toronto

Our Mission:: The purpose of Travellers Assistance Services of Toronto is to render assistance to travellers in need of tourist referral information and/or temporary assistance without regard to age, colour, creed, race, sex or sexual orientation. The organization was incorporated without share capital on April 30, 2003 under the Ontario Corporations Act as a not-for-profit organization.; The Corporation adopts and upholds a policy in volunteer employment of equal opportunities and non-discrimination, and a policy of non-discrimination, in its dealings with the travelling public, by which discrimination on the grounds of race, creed, colour, national origin, political or religious affiliation, sex, sexual orientation, age, marital status, family relationship and disability is prohibited by or within the Corporation.

Our Privacy Statement:: Your Personal Information will be treated as confidential and only used for the following:

If you are a volunteer of the Travellers Assistance Services, we will only use your personal information as required by the Ontario Corporations Act or in case of an emergency.
If you have requested assistance in obtaining accommodation, Travellers Assistance Services will only use your personal information for the purposes of dealing with your accommodation supplier.
If you have requested travel assistance, Travellers Assistance Services will only use your personal information for helping with your application and the travel supplier chosen to assist you.

Regardless of the category, Travellers Assistance Services will never share your personal information with any other third party.

Our Web Site

Like many Web sites, Travellers Assistance Services automatically collects certain non-personal information such as IP addresses. This is a numerical code that does not identify you individually but allows us to administer our web site and compile aggregate information on site traffic for internal use. Our Web site does not use cookies at this time. Cookies are a technology that installs a small amount of information on the Web site user's computer to permit recognition for future visits by that computer.

Who Are We:: The Travellers Assistance Services of Toronto is a Not-for-Profit Volunteer driven organization dedicated to assisting Travellers and Visitors alike to the Greater Toronto Area and Southern Ontario Region.
Why Do We Exist:: There has always been a special need to assist "Strangers-in-a-Strange Place". By providing friendly assistance, we hope to make the travel experience a little more pleasant and a lot less stressful.

What Do We Do:: Approximately 150 Toronto and Area volunteers meet, greet, and assist thousands of travellers each year. Our services include:

Finding last minute Bed & Breakfast, Hostel, Hotel, Motel and Emergency accommodations.
Providing tourist information, maps and suggestions on "What to See and Do" in Toronto and Area.
Act as a referral link between immigrants, refugee claimants or stranded travellers and social agencies.
Finally, we assist travellers by solving many of their "day-to-day" challenges, just by being there with a friendly smile.

Where Do We Do It:: Travellers Assistance Services Information Booths operate at:

Arrivals Level of Terminal 1 at Toronto Pearson International Airport
PHONE: 905-676-2868
Arrivals Level of Terminal 3 at Toronto Pearson International Airport
PHONE 416-776-5890
Departures Area of the Toronto Coach Terminal
PHONE: 416-596-8647
Departures level in the Great Hall at Union Railway Station